International Returns Policy

Returns Policy

Art Park wants to make your experience with us a pleasant one.

Art Park is here to help - if you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund (Refunds not applicable on sale or promotional items). We will also ship your exchange request back to you, fat no charge

• Exchanges (full price items) -100 days from date of purchase
• Exchanges (sale items) -100 days from date of purchase
• Refunds (full price items) -1 month from date of purchase
• Feel confident, Art Park takes the risk out of ordering!

Returns Process

If you would like to return your product to us please follow these steps:

1. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
2. Our address is:
   Art Park Returns
   PO Box 61
   Byron Bay NSW 2481Australia
3. Post the items to us
4. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. 
5. Art Park will then gladly cover the cost of international shipping your new product.

International Return Terms and Conditions

Art Park returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed. Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to Art Park in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

For previously purchased items that are now on sale, we will gladly extend a price adjustment to you if the original purchase was within 2 days of the sale offering.

Returns address:
POBox 61 
Byron Bay NSW 2481 
Australia

If you have any further questions, please contact customer service on:

Email: customerservice@theartpark.com.au
Phone: +612 6684 89290